Shipping and Return
Shipping Fees
- Domestic shipping within Finland: 12€
- Shipping to other EU countries: 25€
- For international shipping outside the EU, please contact us before placing an order.
- Pickup from Helsinki and Sauvo: free of charge
Detailed pickup instructions will be provided by email after placing your order.
Processing & Delivery Time
- Orders within Finland: 5-7 business days
- Orders to other EU countries: 5-10 business days
- Please note that delivery times may vary due to unforeseen circumstances such as customs delays, holidays, or carrier issues.
Returns & Refunds
We accept returns and refunds only in the following cases:
- The item is defective or damaged.
- You received the wrong item.
If you receive a defective, damaged, or incorrect item, please contact us within 14 days of receiving your order.
- To process a return, please provide proof (e.g., photos) and your order details.
- If the item is incorrect, we will arrange for a replacement or refund.
- Refunds will be issued once we verify the issue.
Additional Information
- We are not responsible for customs duties, taxes, or additional fees that may apply for international shipments.
- Please ensure that your shipping address is correct. We cannot offer refunds for orders that are lost due to an incorrect address.
If you have any questions, feel free to contact us.